Contact & support

Go to Billing and choose Cancel subscription. PayPal won't charge you again, and you keep paid features until the end of the period you've already paid for. You can also cancel in PayPal under Settings → Payments → Manage automatic payments.

Open Billing and click Refresh status from PayPal. Paid features switch on once PayPal confirms the payment, which normally takes seconds. If it still shows Free, send us your PayPal subscription ID (it starts with I-).

Everything you buy is in My library. Each order can be downloaded several times; the number left is shown next to it. Download links expire after a few minutes for security, so reload the page to get a fresh one.

Subscription payments aren't refunded for periods that have started, but you can cancel anytime. Digital products can be refunded if the file is faulty or you haven't downloaded it yet, and where the law requires it. See the refund policy.

One successful interior PDF export uses one credit. Covers, PNGs, ZIPs and project files are free. A failed export gives the credit back, and credits reset on the 1st of each month (UTC).

The builders follow KDP's published trim, bleed and spine rules, but no tool can guarantee approval. Always order or review a proof and check KDP's current content guidelines.

Check your spam folder, then use Send a new code on the confirmation page (you can ask once a minute). If you typed the wrong address, you can change it on that page.